Frequently Asked Questions
Most frequent questions and answers
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, choose your favorite jersey, select the size and quantity, and click “Add to Cart.” When ready, go to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.
Q: Will I get an order confirmation?
A: Yes! After placing your order, you’ll receive a confirmation email with your order details and receipt.
Q: How do I use a discount code?
A: Enter your promo code in the “Discount Code” box at checkout before completing your purchase.
Q: Is my payment information secure?
A: Absolutely. All transactions are processed using secure encryption technology to protect your personal and payment information.
Shipping & Delivery
Q: What shipping options are available?
A: We offer standard and expedited shipping within the U.S., plus select international destinations.
Q: How long does delivery take?
A: Standard U.S. shipping typically takes 5–7 business days. Expedited shipping is usually 2–3 business days. International shipping times vary by location.
Q: How can I track my order?
A: Once your order ships, we’ll send you a tracking number via email so you can follow its progress.
Q: Do you ship internationally?
A: Yes, we ship to select countries. International customers are responsible for any customs fees or import duties.
Q: How much is shipping?
A: Shipping costs depend on your location and the shipping option you choose. Rates are shown at checkout.
Returns & Exchanges
Q: What is your return policy?
A: Most unworn, unused items can be returned within 30 days of delivery. For full details, see our Returns & Exchanges Policy.
Q: How do I start a return?
A: Contact our customer support with your order number, and we’ll provide step-by-step return instructions.
Q: Who pays for return shipping?
A: In most cases, the customer is responsible for return shipping unless the product arrived damaged or incorrect.
Q: Can I exchange an item?
A: Yes, if the item is in stock. Exchanges are processed once we receive your return.
Product Details & Sizing
Q: How do I know my size?
A: We provide a detailed size chart on each product page to help you find the right fit.
Q: What materials are your jerseys made from?
A: Our jerseys are made from high-quality, breathable fabrics designed for comfort and durability.
Q: How do I care for my jersey?
A: Machine wash cold with similar colors, and hang dry for best results. Avoid bleach and high-heat drying.
Q: Do you carry all teams and players?
A: We offer a wide range of soccer, NBA, NFL, MLB, and NHL jerseys. Availability may vary by season.
Customization
Q: Can I add my own name and number to a jersey?
A: Yes! Select “Customize” on eligible product pages, then enter your desired name and number.
Q: How long do custom orders take?
A: Custom jerseys typically take 7–10 business days to produce before shipping.
Q: Can I return a customized item?
A: Unfortunately, personalized jerseys cannot be returned or exchanged unless they arrive damaged or defective.
Account & Support
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account makes it easier to track orders and save shipping details.
Q: How do I reset my password?
A: Click “Forgot Password?” on the login page and follow the instructions to reset it.
Q: How can I contact customer service?
A: Email us at Clothingbyhp.com@gmail.com or call +1 202 267 8888. Our address is 3018 Lincoln Ct, Garland, TX 75041.