Privacy Policy
- We collect the information you provide (name, email, addresses, order details, payment data processed by our payment partners) and technical data (IP address, device and browser info, cookie identifiers) to process purchases and operate the site.
- We use your information to process orders, ship products, handle returns, provide customer support, send transactional and marketing messages (if you opt in), and to detect fraud and improve the site.
- We share information with trusted service providers — payment processors (e.g., Stripe, PayPal), shipping carriers (USPS, UPS, FedEx), analytics and advertising partners. We do not knowingly sell personal information for monetary value; if you are in California you can exercise the opt-out described below.
- You can request access, correction, deletion, or portability of your personal information. California and certain other states provide additional rights — see the sections below.
- We take reasonable steps to secure personal data and retain it only as long as needed. We do not knowingly collect information from children under 13.
Controller & Contact Information
- Company name: Clothing By HP
- Address: 3018 Lincoln Ct, Garland, TX 75041, USA
- Hotline: +1 202-267-8888
- Privacy / Data Requests Email: Clothingbyhp.com@gmail.com
- Website: clothingbyhp.com
Introduction & Scope
This Privacy Policy explains how Clothing By HP (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit or purchase from clothingbyhp.com, create an account, subscribe to communications, contact customer support, or otherwise engage with our e-commerce services. It applies to all visitors, customers, and users located in the United States.
Categories of Personal Data We Collect
We collect personal data necessary to operate an online retail business. Representative categories include:
- Identifiers & Contact Information: full name, email address, phone number, billing and shipping addresses.
- Payment Information: payment card details and billing data — processed by third-party payment processors (for example Stripe, PayPal). We do not store full card numbers on our servers.
- Account & Order Data: account username, hashed password, order history, purchase receipts, returns and exchange records.
- Device & Usage Data: IP address, browser type and version, device identifiers, operating system, pages visited, referrer, clickstream, and session duration.
- Location Data: approximate location derived from IP address to provide shipping estimates and detect fraud.
- Marketing & Preferences: email/SMS opt-ins and unsubscribe status, communication preferences, favorite teams or sports (if provided).
- Customer Support & Reviews: support chat transcripts, email correspondence, review text and accompanying photos if provided.
- Cookies & Tracking IDs: cookie identifiers, analytics IDs (e.g., Google Analytics Client ID), advertising identifiers used for personalization and measurement.
How We Collect Personal Data
- Directly from you: when you create an account, place orders, submit returns, sign up for marketing, leave a review, or contact customer service.
- Automatically: via cookies, web beacons, and server logs when you browse the Site.
- From third parties: payment processors, shipping carriers, fraud detection services, analytics providers, and advertising partners.
Legal Bases for Processing
Under U.S. law and state privacy laws, we rely on the following legal bases for processing personal information:
- Contract performance: to fulfill your order, deliver goods, process payment, and perform other obligations under a purchase contract.
- Legitimate interests: to prevent fraud, maintain security, improve our website and services, and personalize the shopping experience (balanced against your rights and interests).
- Consent: where required (for example, sending promotional SMS messages or placing certain non-essential cookies); you may withdraw consent at any time.
- Legal obligation: to comply with tax, accounting, or other legal requirements.
Plain English example: We use your shipping address to send your order (contract). We use browsing data to understand which pages perform poorly so we can improve them (legitimate interest). For marketing emails, you must opt in (consent).
Purposes of Processing
We process personal data for these primary purposes:
- Order fulfillment, payment processing, invoicing, and customer receipts.
- Shipping coordination and delivery tracking with carriers (USPS, UPS, FedEx, etc.).
- Handling returns, exchanges, refunds, and related customer support.
- Detecting and preventing fraud, abuse, and security incidents.
- Sending transactional communications (order confirmations, shipping notices) and — with consent — promotional messages via email or SMS.
- Personalizing product recommendations and site content.
- Conducting analytics and advertising to measure and improve our marketing performance.
- Complying with legal obligations (tax records, subpoenas) and enforcing our Terms of Service.
California Consumer Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Request disclosure of the categories and specific pieces of personal information we have collected about you.
- Request deletion of your personal information (subject to legal exceptions).
- Request correction of inaccurate personal information.
- Request a copy of certain information in a portable, machine-readable format.
- Opt out of the sale or sharing of personal information (use the link above).
- Not be discriminated against for exercising your privacy rights.
To make a request, email Clothingbyhp.com@gmail.com with the subject line California Privacy Request, or use our web form: Privacy Request Form (if available). We will verify your identity before responding. See the How to Exercise Your Rights section for more detail.
Other State Privacy Rights
Several U.S. states (including Virginia, Colorado, Connecticut, and Utah) provide similar consumer rights. If you are a resident of one of those states, you may be able to request access, correction, deletion, or portability of personal information. Submit requests to Clothingbyhp.com@gmail.com. We will follow applicable verification and response procedures under the relevant state law.
Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal data of a child under 13 without verified parental consent, we will take steps to delete the information promptly. Parents or guardians who believe their child has created an account on our Site should contact us at Clothingbyhp.com@gmail.com.
Data Retention
We retain personal information only as long as necessary for the purposes set out in this policy or as required by law:
| Category | Retention Period | Rationale |
|---|---|---|
| Order & transaction records | 7 years | Accounting, tax, and dispute resolution |
| Account information | Until account closure or inactivity for X years | To service active accounts and complete transactions |
| Marketing data | Until you unsubscribe | Respect marketing preferences and opt-outs |
| Support tickets & correspondence | 2 years | Customer service continuity |
| Analytics logs | 26 months | Site performance analysis |
Operational needs, legal obligations, or litigation holds may require longer retention in specific cases.
Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted transmissions, access controls, logging, and periodic security assessments.
Important: No security system is impenetrable. While we work to protect your data, we cannot guarantee absolute security.
Data Breach Notification
In the event of a security breach affecting personal data, we will follow applicable legal requirements and notify affected individuals and regulators as required by law. Notification may be done by email, website notice, or postal mail depending on available contact information and legal obligations.
International Transfers
We primarily operate in the United States. If personal data is transferred or processed outside the United States, we will implement appropriate safeguards consistent with applicable law (for example, contractual protections or other measures).
Links to Third-Party Sites
Our Site may contain links to third-party websites. Those sites have separate privacy and data collection practices, and we are not responsible for their content or practices. We encourage you to review their privacy notices.
How to Exercise Your Rights
To submit a privacy request (access, deletion, correction, portability, or opt-out of sale/sharing), please follow these steps:
- Email us at Clothingbyhp.com@gmail.com with the subject line: Privacy Request (include state of residence if relevant).
- Provide your full name, email address used on the account, and a description of your request. Attach documents to verify identity if requested.
- We will acknowledge your request within 10 business days and respond substantively within 45 days (extensions possible where allowed by law).
- We may ask for limited information to verify your identity. We will not fulfil requests without reasonable verification.
If you are a California resident and prefer to submit an opt-out request via a web form, use: [DO_NOT_SELL_LINK].
Changes to This Privacy Policy
We may update this policy to reflect changes to our practices, legal requirements, or new features. We will publish the updated policy here and update the “Effective Date” at the top. Material changes may be communicated via email to account holders.
State-Specific Notices
Certain states provide additional consumer privacy protections. Residents may have rights under their state law; please contact us at Clothingbyhp.com@gmail.com for state-specific assistance. We will comply with applicable state requirements in responding to requests.
Consumer FAQ (Short Help-Center Version)
- Q1: What personal information do you collect?
- A: We collect contact details (name, email, phone), shipping and billing addresses, order history, device and browsing data, and marketing preferences. Payment information is processed securely by third-party payment processors.
- Q2: Do you sell my personal information?
- A: Clothing By HP does not knowingly sell personal information for monetary value. We may share certain identifiers with advertising partners for ad delivery and measurement. California residents can opt out via our opt-out link: Do Not Sell or Share My Personal Information.
- Q3: How can I access or delete my data?
- A: Send a request to Clothingbyhp.com@gmail.com with “Privacy Request” in the subject. We will verify your identity and respond within applicable statutory timeframes.
- Q4: How long do you keep my order information?
- A: Order and transaction records are generally retained for 7 years for tax and accounting purposes; other categories follow the retention schedule above.
- Q5: How do I unsubscribe from marketing emails or SMS?
- A: Use the “unsubscribe” link at the bottom of marketing emails or reply STOP to marketing SMS. You can also manage preferences in your account or contact Clothingbyhp.com@gmail.com.
- Q6: What security protections do you use?
- A: We use encryption, access controls, and monitoring to protect data. While we use reasonable safeguards, no method of transmission or storage is completely secure.
- Q7: Is my payment information stored?
- A: Payment card data is processed by third-party processors (for example Stripe, PayPal). We do not retain full card numbers on our servers.
- Q8: Do you collect data from children?
- A: Our Site is not directed to children under 13. We do not knowingly collect information from children; if we learn that we have, we will delete it promptly.
- Q9: How do you use cookies?
- A: Cookies enable checkout, analytics, and advertising. Manage cookies in your browser or using our cookie preferences tool: Cookie Preferences.
- Q10: How can I contact you about privacy?
- A: Email Clothingbyhp.com@gmail.com or call +1 202-267-8888 (for general inquiries). Privacy requests should be emailed.
Compliance Checklist for Operations & Legal
- Place live Privacy Policy on footer of the site and set the Effective Date (update [EFFECTIVE_DATE]).
- Implement a visible cookie consent banner and cookie preferences tool (configure [COOKIE_TOOL_LINK]).
- Publish an active “Do Not Sell or Share” opt-out page and link (insert [DO_NOT_SELL_LINK]).
- Ensure vendor contracts (payment processors, analytics, shipping) include data processing and security clauses.
- Deploy a privacy request intake form and verification workflow; assign response owners and timelines.
- Maintain an incident response and breach notification plan with templates for customer/regulator notices.
- Confirm retention settings in databases and backups align with the retention table above.
- Train customer support on how to handle privacy-related inquiries and verify identity safely.
Attorney Review Recommendation
We recommend that Clothing By HP obtain legal review if you plan to:
- Process sensitive data (e.g., biometric, health-related data).
- Operate loyalty/subscription programs that involve profiling or recurring billing.
- Expand sales substantially outside the U.S. (cross-border transfer laws).
Before publishing, confirm any factual items marked above (notably: whether you will “sell” or “share” data under California law) and replace the [PLACEHOLDER] links.